Refund policy

We offer 20 days FREE return policy, which means you have 20 days after receiving your item to request a return.

➣ Items must be in their original packaging and unused in order to be eligible for a return. Used products or products damaged by the customer will not be eligible for a refund.

➣It’s important to note that we stand behind the quality of our products. We take great care in sourcing the best possible items and ensuring they are packaged correctly. That being said, we understand that sometimes things happen during the shipping process that are out of our control.

➣If you receive a damaged product, please reach out to our customer service team right away by emailing to qualityzonecontactus@gmail.com. We will work with you to either send out a replacement or issue a refund, depending on what you prefer.

➣ Please request your return by emailing qualityzonecontactus@gmail.com with an order number and detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the FREE return label.

Refunds
➣ Upon receipt of your package, your products will be examined and a full refund will be issued to your original payment method within 14 days. A refund receipt will be emailed to the email address you used when making your original purchase.


 Exchanges

➣The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Â